To start, we import all your flight bookings directly from your connected email.
We also process any flights you may have forwarded to your custom tracking email, available on your add a trips page: https://app.heyascend.com/add-trip
The moment your flight is tracked on axel, our repricing process begins:
We compare the price you paid with live prices constantly
When lower prices are discovered, axel notifies you via email
Once you approve the repricing, we connect and secure the repricing according to airline policy
Many airlines issue savings as flight credits, though a few return cash.
Credits land in the same loyalty or payment account you used for the original booking, ready for your next adventure.
We notify you of the successful repricing, and the carrier sends a notification.
We keep checking for future drops, starting the process all over again.
Our goal is to return you the most money we can before your departure date. If you have any questions about the state of a current flight, you are more than welcome to reach out to our helpful support team via the chat bubble on the dashboard. We also provide email support at [email protected]