Before you start
You will need an Axel account and be signed in on Helloaxel.com.
Have a payment method saved to your account or be ready to provide a payment option.
Know each traveler's full name exactly as it appears on their government-issued ID or passport, plus their date of birth.
Have your trip details ready: departure and destination cities, travel dates, and preferred fare class.
Go to Helloaxel.com and sign in.
Tell Axel about your trip right in the chat. Just type what you want in plain language, including your route and dates (for example, "LAX to Tokyo, flexible dates in April"), then select the send arrow. You can tap the Flight chip to point Axel at flights, but it's optional; Axel understands your request from the chat.
Want to add more context for Axel? Just send any updates directly in the chat and Axel will act on them right away.
Review your options. Axel gives you several options and highlights the best price available. Each card shows the outbound and return, the price per person, and how much less it is than the airline's own site.
Refine to fit your schedule. Adjust the outbound or return flight to find the times that work best for you by clicking on the drop down to show other flight options.
Once you've selected your flight, choose the fare class you want by scrolling through the fare class options.
Once you have selected your fare class, enter or confirm each traveler's details. Ensure the following is correct:
Full legal name as it appears on their government ID.
Their date of birth is correct
Passport nationality
Add or confirm your payment method.
Confirm your booking.
What happens next
Once you select Book this flight, Axel confirms your booking with the airline. This process takes ~15 minutes.
It appears under Bookings → Active, with your airline confirmation code, full itinerary, and total.
You'll get a confirmation email with your itinerary.
Most fares are free to cancel within 24 hours if plans change.
Troubleshooting
I booked, but I can't see my flight.
I booked, but I can't see my flight.
Your flights live on the Bookings page. From the home screen, open Bookings and check the Active tab.
Axel hasn't sent my options yet.
Axel hasn't sent my options yet.
Axel searches live fares, which can take a moment. You'll be notified in the trip when your options are ready. You can also reply in the chat to add a detail or nudge Axel.
I need to change or cancel my flight.
I need to change or cancel my flight.
Most fares are free to cancel if you booked within 24 hours and the flight is more than 7 days away. Find your trip in the Bookings page and select cancel at the bottom of the booking.
Still need help?
Message Axel Support with your name, the route and dates, and your confirmation code (if you have one), plus a quick note on what you need, so the team can jump straight in. Use the chat bubble on your dashboard, or email [email protected].