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How to book a hotel with Axel

This article walks you through booking a hotel on Axel, from search to confirmation.

Written by Stephen Mayone-Paquin

Before you start

  • You will need an Axel account and be signed in on Helloaxel.com.

  • Have a payment method saved to your account or be ready to provide a payment option.

  • Know the name of the guest the reservation will be under.

  • Have your stay details ready: city or area, check-in and check-out dates, number of guests, and any preferences (beds, neighborhood, pets).

  1. Go to Helloaxel.com and sign in.

  2. Tell Axel about your stay right in the chat. Just type what you want in plain language, including where you want to stay, your check-in and check-out dates, and the number of guests (for example, "Hotel in Seattle, October 10 to 12, 2 guests"), then select the send arrow. You can tap the Hotel chip to point Axel at hotels, but it's optional; Axel understands your request from the chat.
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  3. Review the hotels Axel returns. You can view your hotels in the map view or click on "See all" to see your options in a list view.
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  4. Open a hotel to see its photos, amenities, and location, then select View private rate.
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  5. Choose your room and rate. Pick Pay now (non-refundable) or Pay later (free cancellation), then select Add guests.

  6. Under Payment method, review the details and choose a saved card or Add a new card.
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  7. Select Reserve room to confirm your booking. Some rates also include an amount due at the property at check-in.

What happens next

Once you confirm, Axel books your stay. Here's what to expect:

  • It appears under Bookings → Active, with your hotel, dates, and total.

  • You'll get a confirmation email with your reservation details.

  • Check your rate's cancellation terms. Pay later rates are free to cancel until the date shown.

Troubleshooting

I booked, but I can't see my hotel.

Your stays live on the Bookings page. From the home screen, open Bookings and check the Active tab.
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I don't see any hotels yet.

Hotel rates usually load in a few seconds. If the list stays empty, check your dates and destination, or reply in the chat to adjust your search.

I need to change or cancel my stay.

Cancellation is only available on the Bookings page. Open your stay there to cancel it. For what your rate allows, see Cancelling a Flight or Hotel.

Still need help?

Message Axel Support with your name, the hotel and dates, and your confirmation details, and the team will help you out. Email [email protected].

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